Privacy Policy
Introduction
Welcome to Crust & Ember Pizzeria. We are committed to protecting your personal data and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at harborlattice.xyz (the “Site”) and when you interact with us in other ways as described below. We aim to provide a clear overview of our data practices so you can make informed decisions about your information.
Scope
This policy covers data collected automatically through cookies and similar technologies, data you provide directly when you place an order or contact us, and data we receive from service providers to operate the Site and fulfill orders for our pizzeria services. It applies to residents of all jurisdictions where we operate, and to visitors of the Site, customers, suppliers, and partners.
What data we collect and how we use it
- Contact and order information: When you create an account, place an order, subscribe to our newsletter, or contact us, we may collect your name, address, email address, phone number, and payment details. We use this information to process orders, respond to inquiries, provide customer support, and send order confirmations and updates.
- Transactional data: We record details of your purchases, including items ordered, quantities, prices, delivery address, and delivery time. This helps us fulfill orders, manage inventory, and prevent fraud.
- Technical data: We automatically collect information about your device, browser, IP address, pages visited, time spent on pages, and referral information through cookies and similar technologies. This data helps us improve the Site, analyze performance, and personalize your experience.
- Location data: With your consent, we may determine approximate location to facilitate delivery estimates and service availability.
- Marketing data: If you opt in, we may use your contact information to send promotions, special offers, and newsletters. You can unsubscribe at any time.
How we store and protect data
We implement reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, and destruction. Data stored with us is hosted on secure servers and is accessible only to authorized personnel. While we strive to protect your data, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Legal basis for processing
We process personal data on legitimate interests, to fulfill our contractual obligations, and with your consent where required by law. We may also process data to comply with legal obligations or to protect vital interests in exceptional circumstances.
Cookies and tracking technologies
We use cookies and similar technologies to improve site functionality, analyze traffic, personalize content, and support delivery of orders. You can manage cookie preferences through your browser settings. Disabling cookies may affect your ability to use some features of the Site.
Third-party services
We may share data with service providers that assist with payment processing, order fulfillment, customer support, email campaigns, and analytics. We require these partners to protect your data and use it only for the purposes we describe. We do not sell your personal data to third parties.
Children’s privacy
The Site and services are not intended for children under the age of 16. We do not knowingly collect personal data from children. If you learn that a child has provided us with personal data, please contact us so we can take appropriate action.
Your rights
You have rights regarding your personal data, including access, correction, deletion, and objection to processing in certain circumstances. You may also withdraw consent where it was given. To exercise these rights, contact us at +44 20 7946 0958 or via harborlattice.xyz contact methods. We will respond in a reasonable timeframe in accordance with applicable laws.
Data retention
We retain your personal data for as long as necessary to fulfill the purposes described in this policy, to comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.
International transfers
Some of our service providers may be located outside your country. If data is transferred internationally, we ensure appropriate safeguards are in place to protect your information in line with applicable laws and regulations, including standard contractual clauses where required.
Data breach notifications
In the event of a data breach affecting personal information, we will notify affected individuals and relevant authorities in accordance with applicable law and take steps to mitigate any harm.
Access to the Site and updates
We may update this Privacy Policy from time to time. We will post the latest version on harborlattice.xyz and, where required by law, provide notice of material changes. Last updated: January 15, 2025.
Contact information
If you have questions or concerns about this Policy or our privacy practices, please contact us at +44 20 7946 0958 or visit our site at harborlattice.xyz. Our physical address is: Baker Street, London, NW1 6XE, United Kingdom.
Consent and choices
By using our Site or services, you consent to the collection and use of your information as described in this Policy. You may opt out of marketing communications at any time by following the unsubscribe link in emails or contacting us directly. You can also adjust your privacy preferences in your account settings where available.
Data minimization and security culture
We strive to collect only what is necessary to provide and improve our services. Our staff is trained on data privacy and security best practices, and we enforce internal policies to minimize risk of exposure or misuse of personal data. We regularly review and update our security measures to reflect evolving threats and technologies.
By continuing to use our Site, you acknowledge and accept the practices described in this Privacy Policy.